Definitions

 

The following apply to these Terms and Conditions

Card Number means the identification number that appears on the Gift Card.

Expiry Date means the date specified on the Website for each Gift Card expiry which may vary for each Participating Retailer and each type of Gift Card after which the Remaining Card Value on any eGift Card will not be available for redemption.

Gift Card means any gift card or eGift Card issued by Whirlybird Perth that you have received for one or more of our partners.

Partners means the retailers who can issue Whirlybird Perth Gift Card or eGift Cards.

Personal Information includes, but is not limited to, your name, your email address and phone number.

A reference to weus or our is a reference to Whirlybird Perth.

A reference to you or your is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use, or who authorises another person to do something with or to the Gift Card on their behalf.

 

Introduction

These Terms of Use govern your use of the Gift Card.

We recommend that you read these Terms of Use carefully before using the Gift Card. If you have any questions or would like more information about the Gift Card please call 1300 467 854.

 

Agreeing to these Terms of Use

By using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you:

  1. agree to be bound by these Terms of Use;
  2. warrant to us that you will comply with these Terms of Use and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers; and
  3. acknowledge that you have read and understood our Privacy Policy at https://whirlybirdperth.com.au/gift-cards

 

Where and what for can Gift Cards be used

No Gift Card can be used for:

  1. purchases of “supply only” products. E.g. whirlybirds, insulation etc without installation.
  2. In conjunction with other InsulGuard Pty Ltd or Whirlybird Perth gift cards or egift cards

 

Purchases with your Gift Card

Select goods and services provided by Whirlybird Perth by receiving a quotation via our website or calling 1300 467 854. At the point of sale, present your Gift Card reference number. The amount will be deducted from your final price. You must pay the excess using another payment method at time of purchase.

 

No cash advances

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

 

Validity and expiry of Gift Cards

Your Gift Card will be valid for use until the Expiry Date. Any Remaining Card Value that remains on a Gift Card after the Expiry Date will not be available for use. To check the Expiry Date of your Gift Card, please view the card or call 1300 467 854.

 

Lost or stolen Gift Cards

Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.

 

Destruction of Gift Card with no value

Once the Remaining Card Value is completely used, destroy the Gift Card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

 

Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount.

 

Can I cancel my Gift Card?

No, you cannot cancel your Gift Card.

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

 

Changes to Terms of Use

We reserve the right to change any of these Terms of Use at any time where the change is required:

  1. to add or remove Partners or how the Gift Card may be redeemed;
  2. to add or remove goods or services which may be purchased with the Gift Card;
  3. for infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
  4. to comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
  5. where we, acting reasonably, consider that it will not be to your detriment.

Changes to these Terms of Use will be available on the Website or by contacting 1300 467 854.

 

Privacy

Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access online at https://whirlybirdperth.com.au/privacy-policy , please call 1300 467 854 for a copy. It is important that you carefully read and understand the Privacy Policy.

Errors and complaints

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 467 854. Any complaints about goods or services purchased with a Gift Card must be resolved by calling 1300 467 854.

 

Force majeure

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

 

Applicable law

These Terms of Use are to be construed and enforced in accordance with the laws of Western Australia, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Western Australia, Australia.

 

Contact us

For all your Gift Card enquiries, contact –

Telephone:

  1. Within Australia: 1300 304 990
  2. Outside Australia: +61 421 987 483
  3. Available hours 9am – 4pm, Mon – Fri (GMT +8)

Post:

Please send written correspondence to:

Whirlybird Perth

26 Manasota Approach

Butler WA 6036

For your security, please do not include on any email personal details about your Gift Card, including your Card Number.